Below are some frequently asked questions and answers about our products. If you need specific help or
your question isn’t answered here, you should head to our forums. You can also read our
Terms of Service and Support Policy here.
We consider a refund within 14 days of purchase on a case-by-case basis and don’t offer unconditional refunds. Due to the increases of frauds in the industry (purchase a product and then request a refund to get the product for free), we only grant the refunds for some specific cases.